Employee surveys are one of the easiest, yet most effective, tactics for gathering information on employee motivation and morale, as well as gaining insights from the staff’s perception of your company and its customers. At the same time, by surveying you communicate to your entire team that you value their opinions. For a customer-facing business, an employee survey goes a long way towards providing an improved customer experience. Surveys obtain staff opinions and knowledge about the company’s products and services and help ensure that the team is provided the resources they need to support sales efforts.
Surveys During Coronavirus
You may be wondering: now? When the world is already on tilt? Yes, exactly now. As stated by Willis Towers Watson, “Companies are maintaining their listening strategies – Now, more than ever, is the time to listen.” In fact, employee surveys have always demonstrated to employees that what they understand, think, and feel is valuable. Willis Towers Watson points out that “listening to employees during distressing and unpredictable times is an important signal that you care.” Plus One has conducted several employee surveys in the last few months. For some clients, they have more time to focus on it while they are working from home.