Plus One is a management consulting firm specializing in business development for the rural communications and related industries. We advise, develop, manage and implement comprehensive strategies to position our clients as the provider of choice in an increasingly competitive environment.
Some Words From Our Clients
I had known of Plus One’s reputation for quality training for years, and recently was able to experience it for myself. Tanya and James conducted excellent training sessions for our technicians on how important and relevant their role is for managing a great customer experience. They really showed our customer-facing technical staff how important each of them were in Nex-Tech’s relationship with our customers and gave them new, actionable tools to improve their already great customer feedback. I appreciate the Plus One professionalism and grounded approach to working with my team.
Jimmy Todd, CEO/GM, Nex-Tech
Plus One recently conducted an employee feedback survey on customer experience and business process ideas, followed by virtual training and a thorough recommendations report. In working with Plus One’s Tanya Sullivan and James Mardis, we now have tangible and actionable ideas to implement and improve our customer experience with the entire RTC team. Thank you Plus One!
Shane Hart, CEO, RTC
With today’s fast pace of our industry, Triangle Communications has incorporated Plus One’s internal communications services into our business processes to ensure that our staff has the information and tools they require to fulfill the needs of our customers. Plus One provides value as we change our culture and grow into a more competitive company. Thank you Plus One!
Toly Digital has been a customer of Plus One since 2013. They have played a key role in Toly developing its marketing efforts, building our “brand” and also strategic planning for our company. All three dramatically helped us grow our business.
Aaron Suto, President, Toly Digital
Throughout her career, Tanya Sullivan has been a valuable asset to those she has worked for and with. Her passion, professionalism, and skill set have been personified by the work of Plus One over the past decade, and JSI and the industry have benefited greatly from her contributions and those of her staff. We have enjoyed our working relationship for many years and look forward to many years to come.
Leo Staurulakis, Executive Vice President, JSI
We spent many years transforming our network to offer ubiquitous high speed broadband, but we turned to Plus One to help us communicate the transformation to our customers. In a few short months, Tanya, James, and the Plus One team took us through a process that included employee and customer feedback, new marketing strategies, rebranding and repricing, and customer service training. We were very pleased with the process and are thrilled with the results. We highly recommend Plus One!
Gary Gilmer, President, Southwest Texas Communications
Plus One is our go-to resource to ensure that we at LightStream deliver superior customer experiences. Tanya and James make it easy to keep our team on track by helping with everything from our website to advertisements to internal communications.
Brent Gillum, CEO, LightStream
Congratulations on 11 years Plus One! Thank you for all you do for our industry!
Shirley Bloomfield, CEO, NTCA-The Rural Broadband Association
At TEC we consider Plus One to be part of the family! We began working with Plus One in 2017, and they quickly have opened doors of new ideas and new approaches to grow our business.
Joey Garner, Executive Vice President, TEC
Tanya and James are valued consultants for Alpina Capital. We rely on their expert market segmentation and messaging advice.
Scott Soden, Managing Partner, Alpina Capital
We specialize in culture change.
Culture change is a process and here are the steps we take to transform your company to a sales culture so you are the provider of choice.
1. DUE DILIGENCE
We review everything we can about your company, conduct onsite interviews and survey all of your employees.
Taking what we learned, we diagnosis your culture today, report back our findings and make recommendations.
At your side, every step of the way, we develop an agreed upon process and develop internal champions.
We conduct onsite trainings, webcasts and use online collaboration tools. Measuring results is critical.
Plus One reports on progress and conducts regular reviews to ensure actions are yielding positive change.
We Build Solutions For Your Everyday Problems
From completely redesigning your site to integrating and automating e-mail marketing with website tracking, we help you grow your business.
We develop customized training programs for all your departments. From CSRs to I&R, we know it takes everyone to up-sell and cross-sell.
Gross profit minus investment divided by investment. We help you take the guess work out of calculating your Marketing Return on Investment (MROI).
The rural communications industry is a unique environment. We leverage our decades of experience to help you navigate the rural market.
Messaging & PR
From crisis communications to announcing your network or strategic investments and acquisitions, we help you tell your story.
Plus One assists associations with member recruitment, PR and event management & promotion, and has experience in managing day-to-day operations.