Plus One is a management consulting firm specializing in business development for the rural communications and related industries. We advise, develop, manage and implement comprehensive strategies to position our clients as the provider of choice in an increasingly competitive environment.
Some Words From Our Clients
I had known of Plus One’s reputation for quality training for years, and recently was able to experience it for myself. Tanya and James conducted excellent training sessions for our technicians on how important and relevant their role is for managing a great customer experience. They really showed our customer-facing technical staff how important each of them were in Nex-Tech’s relationship with our customers and gave them new, actionable tools to improve their already great customer feedback. I appreciate the Plus One professionalism and grounded approach to working with my team.
At TEC we consider Plus One to be part of the family! We began working with Plus One in 2017, and they quickly have opened doors of new ideas and new approaches to grow our business.
Toly Digital has been a customer of Plus One since 2013. They have played a key role in Toly developing its marketing efforts, building our “brand” and also strategic planning for our company. All three dramatically helped us grow our business.
Tanya and James are valued consultants for Alpina Capital. We rely on their expert market segmentation and messaging advice.
Plus One is our go-to resource to ensure that we at LightStream deliver superior customer experiences. Tanya and James make it easy to keep our team on track by helping with everything from our website to advertisements to internal communications.
With today’s fast pace of our industry, Triangle Communications has incorporated Plus One’s internal communications services into our business processes to ensure that our staff has the information and tools they require to fulfill the needs of our customers. Plus One provides value as we change our culture and grow into a more competitive company. Thank you Plus One!
Plus One recently conducted an employee feedback survey on customer experience and business process ideas, followed by virtual training and a thorough recommendations report. In working with Plus One’s Tanya Sullivan and James Mardis, we now have tangible and actionable ideas to implement and improve our customer experience with the entire RTC team. Thank you Plus One!
We spent many years transforming our network to offer ubiquitous high speed broadband, but we turned to Plus One to help us communicate the transformation to our customers. In a few short months, Tanya, James, and the Plus One team took us through a process that included employee and customer feedback, new marketing strategies, rebranding and repricing, and customer service training. We were very pleased with the process and are thrilled with the results. We highly recommend Plus One!
Congratulations on 11 years Plus One! Thank you for all you do for our industry!
Thanks to Plus One, the entire UniTel team is more engaged than ever, and laser-focused on our goals. We originally turned to Tanya for an employee survey and internal communications planning. We were thrilled with the process and have now had Plus One consult on new pricing and bundles, marketing and press, customer experience training, and more. Our staff works seamlessly with theirs and the results are fantastic.
Throughout her career, Tanya Sullivan has been a valuable asset to those she has worked for and with. Her passion, professionalism, and skill set have been personified by the work of Plus One over the past decade, and JSI and the industry have benefited greatly from her contributions and those of her staff. We have enjoyed our working relationship for many years and look forward to many years to come.
We specialize in culture change.
Culture change is a process and here are the steps we take to transform your company to a sales culture so you are the provider of choice.
1. DUE DILIGENCE
We review everything we can about your company, conduct onsite interviews and survey all of your employees.
2. DIAGNOSIS
Taking what we learned, we diagnosis your culture today, report back our findings and make recommendations.
3. PLANNING
At your side, every step of the way, we develop an agreed upon process and develop internal champions.
4. TRAINING
We conduct onsite trainings, webcasts and use online collaboration tools. Measuring results is critical.
5. REPORTING
Plus One reports on progress and conducts regular reviews to ensure actions are yielding positive change.
